Avoid These Problems with the Latest iOS and OSX

Despite the impressive new features on their latest releases, the iOS 9.0.2  and the OSX El Capitan upgrades have left users with a bitter aftertaste.

In the case of the iOS 9, released this September 16, although it sports features like better battery life, a smarter Siri, Apple News, and a Proactive Assistant... it is turning out to be one of Apple’s more troublesome launches.

iOS 9 has already required a number of dedicated bug patches, which judging from its persistent number of issues, are introducing new ones along the way. To name a few:

1. Faulty Touchscreen

There is probably no clearer sign that something is not working than having your iPhone or iPad misregister your finger press. Reports of the iOS 9.0.2 causing touchscreen malfunctions are growing. As of today, Apple has not yet announced a solution to the problem.

2.  Notification Failure

It is reported that iPads, iPhones and iPod touches are giving no alerts for notificiations for both Apple and third party apps. Users of Gmail, Facebook, WhatsApp are suffering, as well as those who use their phones to set Reminders for tasks. There is currently no announced solution.

3. No Email

Even worse, there are those who are not even receiving their emails. According to a 27,000 Apple community thread, those affected can see the arrival of new emails but are unable to open them and instead receive a pop-up that says “message not yet downloaded from server.” Initially, many placed the blame on their providers, but it has become clear that Apple is at fault. It remains unsaid whether or not the resolution to the problem will be provided in the iOS 9 update.

4. Broken App Installations

Another fundamental aspect of smartphone usage is also affected by the iOS 9, and it is reported in Apple Community threads that apps are freezing during installation and updating. Not every app is affected, but there is a high risk that this bug could cause a user to lose access to a useful application due to an automatic update. The good news is that this issue is reported to go away after a few hours, but a more definitive fix is required.

5. iMessage Failure

Corporate conspiracy or not, it is reported that iMessage times out and sends text messages on the iOS 9 upon failure. Affected customers across Sprint, AT&T, T-Mobile, Verizon and even the Canadian Telus have reported the issue. The resolution to this problem also remains unannounced by Apple.

6. Game Center Failure

Apple’s Game Center simply refuses to load for some users. The problem even impacts the latest iPhone and iPad models including the iPhone 6S and iPad Air 2. A solution to the problem has also not been announced.

Hopefully, Apple will quickly resolve these issues. A guess is that they may even release a ‘iOS 9.0.3’ to address the bugs. In the meantime, those still on iOS 8 should abstain from updating until a solution is applied, especially since Apple stopped signing iOS 8.4.1 and removed the simple downgrade solution that iOS 9 users could have taken to rid themselves of trouble.

Stubborn OSX El Capitan Problems

As for the OSX El Capitan (OS X 10.11) update for Apple computers, released on September 30, 2015, here are some common problems and their solutions:

1. Installation Problems

If the computer restarts after what you assumed was an installation, but it is still running OSX Yosemite, the first thing to try is running the OSX El Capitan installer again. If you are stuck on a gray screen during the installation, you can try to wait it out, which works for some users. If that fails you may need to try booting into safe mode. Apple recommends:

·      Start or restart your Mac.

·      Immediately after you hear the startup sound, press and hold the Shift key.

·      Release the Shift key when you see the Apple logo appear on the screen

If this fails you may need to restore a backup from Time Machine and try installing again.  

2. Battery Life Problems

Bad battery life is another common issue. During the first day after upgrading, your computer may simply be using Spotlight to index files and thus, spending more power. Wait a day or so for it to complete. If the problem persists follow these tips to fix bad OSX El Capitan battery life.

Additionally, you can try resetting the System Management Controller on your Mac. Use this guide.

3. Application Problems

You may experience that some apps crash or do not work at all. Simply check for updates. Most compatibility updates are free, but if your app is a very old version, you may need to buy an upgrade.

Another option is to simply remove and install your app again. Here is a list of apps that are and aren’t working in OSX El Capitan.

4. Mail Problems

You can fix the issue of Mail crashing on startup by turning-on accounts individually, instead of rush checking when Mail starts. Follow these steps by Apple.

Alternatively, some users have had Mail issues resolved by deleting their accounts and then proceeding to set them up through the Apple Mail menu. See how here

Fortunately with OSX El Capitan, you always resolve issues by going back to Yosemite or performing a clean install. Either way, one must never forget to backup.

Conclusion

It is clear that Apple has work to do, as OSX and iOS users everywhere await on their fixes and yearn for the 'polished ' products that were promised to them by Apple's latest campaign. In the meantime, refer to the above to troubleshoot your devices and visit lolay.com for more useful tech advice.